Toronto’s Pearson International Airport has been named the “most stressful” airport in all of North America.
The recent study by HawaiianIslands looked at over 1,500 Google reviews for more than 500 airports around the world to determine a percentage of which reviews indicate a stressful airport experience.
A whopping 76 per cent of reviews for the airport indicated passenger stress, more than any other air travel hub on the continent, with commonly cited phrases including “customs,” “immigration,” “layover,” “embarrassment,” and “lost luggage.”
Canada’s busiest airport may have rebounded from the dark days of travel restrictions, but it struggled to handle the bounceback during the busy spring and summer travel seasons, making for humiliating headlines around the world as passengers suffered through long lines and frequently chaotic conditions.
“According to data from FlightAware compiled by CNN Travel, 52.5% of flights scheduled between May 26 and July 19, 2022, at Toronto Pearson were delayed,” the study added.
Montréal-Pierre Elliott Trudeau International Airport (YUL) was ranked the 19th most stressful airport in North America with a tally of stress-indicating reviews at 56.75%.
In addition to its continental title, Pearson was the fourth-worst airport for stressful reviews worldwide, trailing only Manchester, U.K., Heraklion International Airport in Greece, and London Stansted, U.K.